LEAVE NO POINTS BEHIND
Feb 24, 2017
Did you miss out on points in the last 6 months? Don't wait! Claim points for travel that was not applied to your VIA Préférence account by March 15, 2017, and these transactions will be accounted for in the calculation of your status for the coming year.* Call 1 888 VIA-PREF or email your full name and reservation number to email@example.com, and we'll retroactively credit your account.
We also wanted to take a moment to remind top tier members to use any remaining coupons in their VIA Préférence account. Be sure to choose and take advantage of your personalized offers by April 30, 2017, to get the most out of your next trip. Also, please take a minute to update your profile to ensure you stay on the right track.
* If transactions are requested after March 15, they will earn you the usual number of points according to your current membership status but will not be taken into account in the calculation of your status for the coming year.
Members may request retroactive credit for any transactions missing from their VIA Préférence account that occurred in the previous six months; however, new members' transactions that pre-date registration by more than one month are not permitted.
A SIGHT TO BE SEEN
Feb 24, 2017
You may never have thought of taking the 1,700 km journey to the stunning subarctic region of northern Manitoba aboard the Winnipeg-Churchill train. But that's probably because you've never stared out the window as magnificent landscapes, stunning wildlife and the dancing Northern Lights roll by. It really is a sight to be seen.
CANADA’S 150th ON THE PAN CANADIAN
Feb 24, 2017
This is the year to discover Canada's diverse cultures and magnificent landscapes on board the Pan Canadian. Find out more about the routes and book your personalized journey at Fresh Tracks Canada.
SCOTT CROXALL’S CANADA
Feb 24, 2017
Wondering where to go on your next trip? From Canadian athlete Scott Croxall's favourite places in Canada to Canada's 150th celebrations out west or a gourmet getaway, VIA: The Blog is full of inspiration. (And that's just this month!)
New redemptions for Prestige class
Jan 25, 2017
Have you been saving up your points for a truly unique experience? VIA Préférence is introducing redemptions for travel in Prestige class on the Canadian, between Toronto and Vancouver. Enjoy 4,466 km of prestige with our completely revamped cars and accommodations. This unparalleled encounter with nature comes with attentive, personalized service.
Members can travel one way between Toronto and Vancouver for 26,500 points per person in double occupancy or 53,000 points in single occupancy. Not looking to go all the way to Vancouver or Toronto? You can also redeem for shorter routes:
- Winnipeg-Vancouver: 15,500 pts (per person)
- Toronto-Jasper: 17,500 pts (per person)
- Toronto-Winnipeg: 12,000 pts (per person)
*Some conditions apply.
It’s show time!
Nov 16, 2016
With VIA Rail's On-Train Entertainment system, there's never a dull moment on board. Time flies when you're absorbed in a good movie or TV show, so grab your headphones and a snack, and take your pick of award-winning movies from Telefilm / Films Seville or TV shows from CBC. You can also catch up on your daily news and browse other great content including documentaries and animation from the NFB, little known tales of Canadian history from Historica Canada, and much more. Best of all, you can enjoy hours of entertainment for free. Enjoy the show!
More frequent departures
Nov 16, 2016
We've got some great news for passengers who travel between Toronto and Ottawa! We're very proud to announce two additional frequencies on the Toronto—Ottawa route. This means we've raised the number of weekly departures between these two cities to 18, for your convenience. Bon voyage!
MORE TABLE ROOM
Nov 16, 2016
You asked, we answered. Since the comfort of our passengers is a priority for us, we've begun the process of adding extensions to tables in our LRC renovated Business class cars in response to your feedback. Table extensions will be introduced gradually and will be available on request. This means you can now enjoy more surface area for your laptop, papers, books, meals, and whatever else you might need it for. A little goes a long way, so take advantage of this better use of space and boost your own efficiency while on board.
Have you read our new travel blog?
Nov 16, 2016
VIA Rail loves helping people discover Canada. Our blog explores the many unique and diverse travel experiences our country offers. Our blog will introduce you to lesser-known places and hidden gems, including events, festivals and cultural activities in Canada that we think you'll love. Read our blog to get travel ideas and discover the best spots to visit as a family, a couple, alone or with a friend. This month, read about the “walkable” Moncton, get a local tour of Montréal's Plateau district and discover the top 4 areas to visit in Vancouver. In December, we'll be getting up close and personal with the northern lights in a not-to-be-missed blog post!
NEW CRAFT BEER ON BOARD
Nov 16, 2016
VIA is now serving Glutenberg Blonde on board in the Corridor! This beer, brewed in Montreal since 2011, has a refined approachable taste that will please both craft beer lovers and more traditional beer drinkers. In addition, it is brewed strictly with 100% gluten-free ingredients such as millet and corn, making it a great option for our gluten-sensitive passengers.
One of the advantages of taking the train is being able to sip on a nice cold beer as you speed toward your destination—remember to enjoy this perk next time you're on board. Cheers!
Aug 30, 2016
We want to make it as easy as possible for our passengers to explore and connect. That's why we've strengthened our partnership with Maritime Bus! Travellers can now visit viarail.ca to book a trip to one of the many destinations offered by Maritime Bus—either on its own or in combination with a journey between Montréal and Moncton or Halifax aboard the Ocean. It couldn't be a better time to explore the Maritimes!
Your free shuttle to montréal-trudeau airport awaits
Aug 24, 2016
VIA passengers can take advantage of free shuttle service between the Dorval train station and Pierre Elliott Trudeau International Airport. Why worry about parking, poor road conditions, traffic congestion or taxi fare when you can ride the train to Dorval Station and hop a shuttle to the airport? The service is dependable, and with shuttles leaving every 20 to 30 minutes, there couldn't be a more convenient way to catch your flight!
NEW QUICKCAR kiosks!
Aug 24, 2016
Our partnership with Discount Car Rentals provides passengers with a seamless connection upon arrival at their destination station. Due to the popularity of our existing QuickCarMC kiosks, new ones have been added to VIA Rail stations throughout the Corridor. They're now available in Windsor, London, Cobourg, Belleville, Kingston, Fallowfield, Ottawa, Dorval, Sainte-Foy, and Moncton.
Every kiosk includes a credit card reader and a driver's license scanner. The rental process is quick and simple, and a Discount agent is available by video chat to guide you through it. Customers can drop off their rental vehicle at the VIA Rail station.
Or, you can make your reservation online at www.discountcar.com and pick up the car from VIA Rail's parking lot before heading off to your final destination. How's that for convenience?
Aug 24, 2016
Bringing Canadians together is what we love to do, and our new blog is a way for us to share Canada's hidden gems with our passengers—the lesser-known spots, events, festivals and cultural activities we think you'll love. Follow us, and discover the best spots to visit as a family, as a couple, alone or with friends. This month, contributor and foodie Valerie Howes takes us on a tour of Canadian wineries in unexpected places.
WE’VE EXTENDED OUR HOURS
Aug 24, 2016
In an effort to provide more convenient service to our members, we've extended the hours at our VIA Préférence Service Centre. We're now available to take your call from 8 a.m. to 9 p.m. ET, seven days a week, and we're always happy to help!
Congratulations to our new 2016–2017 Privilège and Premier members
May 4, 2016
Bravo to all our newest Premier and Privilège members who can now start enjoying the many benefits that come with their new membership level. Our best and most loyal clients can enjoy a faster point accumulation rate, priority ticket lines, coupons with your choice of special offers, and much more.
It’s Sloane tea time
Mar 1, 2016
Proud to support and serve Canadian products, we're delighted to announce that we now offer a selection of Sloane fine teas on board our trains; top-quality artisanal teas blended and packaged right here in Canada.
Sloane travels the world in search of the finest teas before bringing them back to Canada to be handcrafted by local master blenders. The result? Exceptional-tasting organic tea of the highest quality. With a host of delicious flavours, it's the tastiest way to unwind when you're on the go.
A new way to accumulate points
Feb 1, 2016
Now you can earn points for answering surveys. Our new partner, AskingCanadians, is an online research community—and they want to hear from you. Simply enrol, answer surveys, and watch your points balance grow.
Something new for Premier members
Dec 7, 2015
Being a Premier member means you get rewarded with 3 times the points all year long. In addition to bonus offers, priority meal selection on board, access to a priority ticket line and priority boarding, you can now also enjoy access to the Business lounge when travelling with an Economy BizPak ticket—that means free Wi-Fi and newspapers, plus comfortable, roomy seats.
A view unlike any other
Dec 7, 2015
This winter, offer your loved ones a gift to remember. Between January and March, they can enjoy a 1,700-kilometre journey to the stunning subarctic region of Northern Manitoba aboard the Winnipeg—Churchill train. They'll marvel at the magnificent landscapes and wildlife, as well as the spectacular view of the northern lights.
A holiday souvenir
Dec 2, 2015
VIA Rail collectibles are the perfect gift for travel buffs. Take your pick from a wide selection of items like caps, toys, clothes and more. Order yours today to beat the holiday rush.
Union Pearson Express
Sep 30, 2015
Now you can travel between Toronto Pearson International Airport and Union Station in 25 minutes. The UP Express departs every 15 minutes from 5:30 a.m. to 1:00 a.m. daily. Talk about convenient! VIA Rail and UP Express tickets can now be purchased in one single transaction at viarail.ca or by calling 1 888 VIA RAIL (1 888 842-7245).
Privilège and Premier members are rewarded
Sep 29, 2015
Being a Premier or Privilège member means getting rewarded all year long. Enjoy a faster point accumulation rate that goes up even more when buying Plus fares. But that's not all—you'll also get access to priority ticket lines, coupons with a choice of special offers and much more.
All that you love about via rail in one app
Aug 31, 2015
We've just launched our new mobile app, which allows you to manage your train trips on the go. Travel with ease thanks to a host of helpful features:
- Book, change and pay for your trips
- Access your boarding passes
- Check train schedules
- Receive updates in real time
Download it to your phone today.
Rail passes make summer travel a breeze
Jul 9, 2015
Summer's the perfect time to get out there and discover Canada. And with your choice of passes, you can take it all in—even on a budget.
If you're between 12 and 25, a Youth Summer Pass lets you explore all summer long. With 60 straight days of unlimited Economy-class travel, you can take as many trips as you want in the Corridor or anywhere in Canada until August 31st.
And we have passes for everyone else available year-round, too! Choose one of our 21-day or 60-day Canrailpasses for either a set number of trips or unlimited travel in Economy class, and explore Quebec and Ontario or the whole country.
So, pick your pass and get going!
London’s calling: VIA’s got the answer.
May 25, 2015
VIA Rail's Bizpak is now available for travel from/to London. Choose from 10 one-way trips in Economy class or 6 one-way trips in Business class between two pre-determined cities.
You can now travel between London and the following cities:
London - Toronto
London - Ottawa
London - Windsor
London - Sarnia
London - Montréal
London - Québec City
Now you can share the perks of the VIA Business lounge with a guest
May 11, 2015
If you've used our exclusive Business lounges, you know how relaxing and convenient they are. Now, we're offering you the opportunity to share this experience with a guest.
If you have access to one of our Business lounges and are travelling with someone who has a valid VIA Rail ticket for that same day, you can invite them to join you in the lounge for just $10 (plus tax).
So go on, share the perks!
Where you travel is your business
Feb 27, 2015
When travelling for business with us, your time is your own. Enjoy the perfect environment for work and relaxation now that all of our LRC Business class cars are fully refurbished. Plus, Business class is now available on the following routes*:
Drummondville — Montréal
Cornwall — Montréal
Alexandria — Montréal
Cobourg — Kingston
Brockville — Ottawa
Belleville — Oshawa
Chatham — London
*Full meal service is not available on these routes. Complimentary snacks and refreshments are offered instead.
Entertainment at your fingertips
Feb 27, 2015
Travelling in the Québec City-Windsor corridor? Now you can watch brand-new onboard content through our on-train entertainment system, accessible through the Wi-Fi connection page from your laptop, tablet or mobile. And stay tuned for an exciting announcement to come in the next few weeks!
Up-to-date information that delivers peace of mind
Feb 27, 2015
To make your travel experience even better, VIA Rail now offers the Train-Alert Service, which notifies you of your train's status and sends text or email alerts about important schedule changes in the Québec City-Windsor corridor. This new tool also comes in handy when you're picking someone up at the train station.
Halifax and Montréal just got closer
Feb 27, 2015
Following improvements to our infrastructure and track quality, service travel time will be reduced by approximately one hour in each direction on the Ocean, our Montréal-Halifax train. So whether you're a frequent traveller or a first-time explorer of the East Coast, taking in the sights is now even more convenient.
Dec 19, 2014
Dear VIA Préférence Members,
The holiday season is fast approaching and I would like to take the opportunity, on behalf of all the employees at VIA Rail Canada, to thank you for the confidence you have shown in us. By leaving your car at home, you are reducing your environmental footprint, and helping decrease greenhouse gas emissions. Also, in winter, at a time of year when unpredictable weather conditions prevail, train travellers have peace of mind and the assurance of arriving safely at their destinations.
We have been and will continue to pursue all efforts to improve our services, by adding frequencies, adapting schedules to better meet your needs, and addressing all concerns that you bring to our attention. We hope you will continue to provide us with your comments and suggestions. You can write to us by email and on Facebook or Twitter, or by communicating directly with me on Twitter at @VIARailPrez. On behalf of the team at VIA Rail Canada, I wish you healthy and happy holidays and a wonderful New Year. We look forward to seeing you onboard!
President and Chief Executive Officer
Toronto and Ottawa just got closer
Dec 19, 2014
Good news for Ontario travellers! In order to give you greater flexibility and a schedule better adapted to your needs, we've added the following departures from Thursday to Sunday, between Toronto and Ottawa:
#45 Ottawa-Toronto: departing at 10:30 a.m. and arriving at 2:48 p.m.
#40 Toronto-Ottawa: departing at 10:45 a.m. and arriving at 2:56 p.m.
Get a load of our new carry-on baggage policy
Oct 30, 2014
We have revised our carry-on baggage policy, which is now based on the type of fare you purchase. Premier members benefit from the most generous carry-on baggage allowance—the same as those who purchase Business and Business Plus fares. We ask that you take a minute to review this new policy before you arrive at the station, as this will help ensure that you and fellow passengers enjoy a smooth and hassle-free boarding experience.
A word from the president
Aug 27, 2014
Dear VIA Préférence members,
As the summer winds to a close, the vacation clothes get put away and the kids go back to school, it's the time of year when we all get back down to business. My first order of business, as VIA Rail's new President and CEO, is to personally thank you for your loyalty and continued trust in our service. Offering safe, efficient and affordable transportation to our clients is at the center of everything we do, and why VIA Rail was created.
VIA Rail is a public service; the reason we exist is to serve the communities along the track and to connect people to their families, their friends and their businesses. No matter what you do, no matter who you want to connect with, our business is making sure you get there safely, with ease, with pleasure and on time.
We are always looking for ways to improve our business. As loyal customers, your feedback is key to ensuring a service that meets your needs. But we won't stop there; our goal is to run a travel service that exceeds your expectations. Ultimately, we want more people to leave their cars at home and take the train because they appreciate the value of VIA Rail's service.
I'd like to extend my invitation to help us improve by sending us your feedback and suggestions. We are available by email, through Facebook or Twitter, and you can also connect to me directly through my Twitter account @VIARailPrez.
Looking forward to seeing you onboard,
President & Chief Executive Officer
The Toronto–Vancouver Suite
Aug 27, 2014
Please note that as of December 31, 2014, the Canadian's Toronto-Vancouver Suite will no longer be available. You have until the end of the year to take advantage.
Feb 13, 2014
Seat assignment will be available as of March 29, 2014, on all trains in the Québec City - Windsor corridor.
This will affect trains: 70, 72, 76, 78, 71, 73, 75, 79, 80, 81, 82, 83, 84, 85, 87, 88, 643, 59, 46, 48, 648, 650, 651, 655, 65, 63, and 64.
BUSINESS CLASS REFURBISHED
Feb 13, 2014
On February 8, 2014, eight of our fleet's Business class cars will have been completely refurbished. Enjoy greater comfort than ever with more and more new cars on the tracks.
Elimination of the paper Commuter pass
Jan 27, 2014
VIA Rail will no longer sell paper Commuter passes as of February 1st, 2014.
Effective March 1st, 2014, paper Commuter passes will no longer be accepted on board VIA Rail trains.
If you still have a paper Commuter pass with unused and unexpired coupons, please visit a VIA Rail station ticket counter no later than February 28, 2014 to either:
- Obtain a credit towards the purchase of a Commuter ePass, based on a pro rata of 1/20 of the original value of the pass per unused coupon.
- Obtain a travel credit towards the purchase of a VIA ticket on any fare plan based on a pro rata value.
- Obtain a refund to the original form of payment based on a pro rata value per coupon.
Lounge access for premier members
Dec 6, 2013
Business class passengers, as well as Premier members travelling on an Economy Plus* same-day ticket, get exclusive access to enjoy all the comforts of the Business lounge every time they travel.
*Except when travelling with tickets booked using a Commuter ePass, a BizPak or tickets booked with a CN or a CP rail pass.
Make ticket changes online
Dec 6, 2013
You can now make changes to your tickets online at viarail.ca and on your smartphone or tablet. Just log in to your profile and access your current bookings.
You can make changes to departure or arrival times, to the class of service (Economy to Business, or Business to Economy), or even change your contact information for this particular reservation if need be.
It's quick, simple, and you can make changes on the go. If some of the changes you wish to make cannot be processed online, you will see a message directing you to call a VIA agent or visit a station. Please note that changes to reward travel cannot be made online and need to be handled through the VIA Préférence Service Centre.
Priority meal selection for Premier members
Oct 28, 2013
Starting October 31, Premier members travelling in Business class receive priority meal selection on board.
To become a Premier member in 2014-2015, you have to spend $2,000+ and travel at least eight segments with VIA Rail from April 1, 2013, to March 31, 2014.
Please note that this will not affect the meal guarantee policy: a Business class meal is guaranteed up until 30 minutes prior to departure of the train from its origin station. If a ticket is booked less than 30 minutes before departure from the origin station, VIA cannot guarantee a meal will be available on board.
A parking meter built into your phone
Oct 28, 2013
VINCI PARK CANADA and METROPOLITAIN PARKING offer you the possibility of paying for your parking spot with PayByPhone in certain train stations. To make a payment, visit the mobile website at paybyphone.com or download the app, or call the number associated with your station, and follow the instructions. It's as easy and efficient as taking the train!
The service is offered for the following stations:
VINCI PARK CANADA
- Sainte-Foy 418-266-1212, site 5024
- Kingston 1 866 234-7275, site 5011
METROPOLITAIN PARKING (1 866 234-7275)
- Belleville (site 3986)
- Fallowfield (site 3987)
- Brockville (site 3985)
- Cornwall (site 3984)
VIA’s new Business class is coming
Aug 23, 2013
The new LRC (Light, Rapid, Comfortable) Business class cars are coming and we hope you'll be among the first to try them.
In addition to mechanical and electrical system upgrades, the renewed cars offer passengers more space and additional legroom, thanks to the new seating configuration, which has one fewer seat per row.
The new reclining and adjustable seats are now equipped with an extra table to hold a drink or other items, leaving the drop down table free for a meal, documents or a computer. Complete upgrades to the car interiors also include renovated washrooms, carpets, lighting and window frames.
Refurbishment on the balance of the LRC Business class cars is underway and additional cars will be completed and put into service in the fall of 2013. The entire refurbishment is expected to be complete by autumn 2014.
New self-service kiosk
Aug 23, 2013
They're coming! Buy and print your tickets at our new self-service kiosks for an even speedier getaway. Look for them in stations across the Corridor this fall.
Wifi Onboard the Ocean
Jul 12, 2013
Since June 15, 2013, VIA provides WiFi access to the Internet in both service cars of the Ocean (Montréal - Halifax), located on each side of the dining car.
We are committed to continually improving the client experience and we hope that our passengers and members travelling on the Ocean will take advantage of this new service to stay connected!
Jul 12, 2013
VIA Rail is proud to announce the launch of our new On-Train Entertainment system throughout the Corridor. In the coming weeks, passengers accessing the onboard Wi-Fi service will be able to watch a variety of Canadian content.
The system will feature regularly updated news reports and TV shows from the CBC/Radio-Canada, NFB documentaries and animations, and popular Canadian Heritage Moments. So sit back, relax and let us entertain you!
Something new in our business lounges
Jul 12, 2013
Last April the look of our Business Lounges across the Corridor was updated. Treat yourself to Business Class this summer and take this opportunity to drop by the Business lounge!
The eBoutique is closing
Jun 30, 2013
After five years of shopping bonuses, the eBoutique will be closing its doors on June 30, 2013. The eBoutique has not performed as expected, with only a small number of VIA Préférence members taking advantage of this online shopping and accumulation opportunity.
Points from all purchases made until closing will be transferred to members' accounts by August 31, 2013, at the latest.
Love to book your travel online?
Feb 13, 2013
Since launching our online redemption booking feature one year ago, more than 46,000 redemptions have been booked online! Thank you for making this project a continuing success.
All reward travel in the Québec City - Windsor corridor can be booked online at viarail.ca. No need to call, just click and redeem any time — 24/7! You can even redeem on your mobile device.
Simply log on at viarail.ca, select your desired travel arrangements (departure city, destination, class of service, number of passengers, dates of travel), and the number of required points will be automatically displayed on the review itinerary page and can be used at time of payment. This function is available for one-way or return trips.
The redemption feature will only show if you have the required amount of points to redeem the trip in your account.
Getting there is easy with VIA Rail
Oct 17, 2012
Take the easiest route to your destination. With VIA Rail's all-in-one booking, you can simply combine your train travel with shuttle bus services, public transportation and partners such as Air Transat.
Get ready for electronic boarding passes!
Aug 17, 2012
Passengers now receive an email confirming their Corridor booking along with their electronic boarding pass, issued with a QR code. All they have to do is print the boarding pass or display it on the screen of their smartphone to have it scanned on board.
Electronic boarding passes will be available throughout the entire network by the end of the year.
Now redeem your VIA Préférence points online
Mar 30, 2012
Thanks to VIA Préférence, you can now redeem your points online when you book any trip within the Corridor.
This new functionality will allow VIA Préférence members to use their points instead of their credit card to book travel along the Corridor.
Once they are logged in to VIA's booking engine and they have chosen their itinerary, the cost of travel and points required will appear on the screen. On the payment review page, members will now have the choice between redeeming their points and paying with their credit card.
For now, this new option is only for travel within the Corridor, and members must have the required number of points for the whole journey—they will not be able to pay for a portion of their travel with points and the remaining amount with money.
Members like you have been requesting this for some time, and we're pleased to offer you this new functionality.
VIA Rail’s booking engine is now mobile
Apr 26, 2012
VIA's booking engine, has been mobile since March. It's been optimised for any type of smart phone, so you can book your next trip, buy your rail passes or check Corridor train status information on the go.
New! You can also redeem your VIA Préférence points for travel within the Corridor with this new mobile platform.
VIA Préférence gets rewarded!
Dec 14, 2011
On November 2, 2011, VIA Préférence won Silver Prize at the Relationship Marketing Association's 24th annual gala! VIA Préférence has now been honoured for four consecutive years. It is a tribute to one of Canada's best loyalty programs and to the value it brings to its members.
Thank you all!
A Wi-Fi story
Aug 18, 2011
VIA is pleased to announce the ongoing upgrades to its Wi-Fi system on Corridor trains are soon to be completed! With increased Wi-Fi reliability and speed, you can stay connected wherever you go.
Easy to connect!
Jun 16, 2011
NEW! VIA Rail and GO Transit train tickets for travel connecting through Toronto can now be purchased in one single transaction with VIA Rail.
Your date of birth and security
Apr 12, 2011
Security is in everyone's best interest. That's why your date of birth is now mandatory and may be requested at any time to validate your identity. We ask that you kindly take a few moments now to complete and/or verify yours in your VIA Préférence profile.